Working a work order

Platform: Mobile (Archer Setup app)

Work orders are created in the portal and consumed on mobile. In the field, you open a work order to see its trouble spots, walk up to each one in turn, and mark it complete on the field map. Progress updates as you go — both for you and for anyone tracking it from the portal.

Before you start

• You're signed in to the mobile app and in the right management group.
• A work order has been created for your organisation in the portal. (You don't have to be assigned to it to see it — any work order in your management group will appear.)
• GPS is healthy so you can navigate accurately.

Finding your work orders

1. Open the Work Orders tab in the mobile app.

2. You'll see a list of work order cards, ordered with active (not-yet-complete) work orders first, then completed ones.

   📷 Screenshot: Mobile Work Orders list with two active work order cards and progress bars.

Each card shows:

• The work order's name and (if set) description.
• A progress bar — how full it is reflects the proportion of spots completed.
• N / M spots — resolved versus total.
• Due [date] — the deadline, if one was set. Shown in red if the deadline has passed and the work order isn't complete yet.

If the list is empty, the screen tells you so: "No work orders — Work orders are created from the portal." Pull down to refresh if you're expecting one that isn't showing yet.

Opening a work order

Tap a card to open the work order's detail screen. You'll see:

• Progress — N / M spots resolved plus a progress bar.
• Metadata — Created date, Deadline (with a flag icon; red if overdue), Assigned to (the user names).
• Trouble Spots — a list of every spot in the work order.

📷 Screenshot: Work order detail screen showing progress, metadata rows, and the trouble spots list.

Each trouble spot row shows:

• An icon — a location pin for pending spots, a green tick for completed spots. Completed spots also have their type struck through.
• The spot type (for example, "Powdery mildew").
• The location, read as Vineyard › Block › Row N › distance-down-the-row. Any part that isn't known is simply omitted.
• Reported by [user] — who dropped the pin originally.

Working a spot

1. Tap a trouble spot in the list. The app jumps to the Field Map tab with a work order focus session active:

   • The map centres on the spot you tapped.
   • All the other spots in this work order are shown normally.
   • Every other trouble spot on the map is dimmed, so it's obvious which ones belong to the work order you're focused on.
   • A banner at the top of the map names the current work order.

   📷 Screenshot: Field map in a work order focus session — banner at top, dimmed non-WO spots, WO spots prominent.

2. Use the map, distance, and row information to walk or drive to the spot. Deal with the issue in the field.

3. Open the spot's detail and tap Mark complete to record the resolution. (For the detail of this step, see Completing trouble spots.) The work order's progress updates as soon as the spot is marked complete.

4. From here you can:

   • Tap another spot on the map to stay in the focus session and keep working through the work order.
   • Return to the work order detail — use the navigation back to the Work Orders tab. You'll see the spot you just completed now showing as resolved.
   • Clear the focus banner by tapping the × on the banner to return to a normal field map view (all spots visible).

When everything's done

Once every spot in the work order is complete, the progress bar is full and the counts read M / M spots. No further action is needed from the field — a manager can archive the work order from the portal whenever suits.

Tips

• Pull to refresh. Work order data loads when you enter the screen; pull down on the list to fetch the latest if the portal has changed something (a new assignee, a new work order) since you last looked.
• Stay in the focus session while you work through a batch. As long as the banner is up, the map will keep emphasising your work order's spots — which matters in a busy vineyard where many other pins may be visible.
• Completing a spot updates everywhere. The same spot may appear in more than one work order; completing it once updates progress on all of them.