Support

Need a hand? We're a small team and we read every message — here's the fastest way to get help.

Contact us

Email support@archer.live and we'll get back to you. One address covers the mobile app, the portal, hardware, and billing — you don't need to work out who to send it to.

Before you email

Many questions are already answered in these guides:

• Getting started — a quick tour of the core concepts.
• Vineyards and blocks — mapping your site.
• Work orders — assigning and tracking field work.
• Trouble spots — recording and working through issues.
• Common questions — quick answers to the things we're asked most.

What to include

The more we know up front, the faster we can help. Where you can, tell us:

• What you were trying to do and what happened instead.
• A screenshot — often the quickest way to show us the problem.
• Where it happened — the mobile app or the portal.
• Your management group (and the vineyard or block, if it's about a specific one).
• Your device — phone or tablet model for app issues, or your browser for the portal.

What to expect

We're a small team and aim to get back to you within one business day (New Zealand time). Archer is in its MVP launch period, so some account and billing changes are still handled by us directly — just ask and we'll sort it.