Support

Platform: Mobile and portal

Need a hand? We're a small team and we read every message — here's the fastest way to get help.

Contact us

Email support@archer.live and we'll get back to you. One address covers the mobile app, the portal, hardware, and billing — you don't need to work out who to send it to.

Reporting a problem from inside the app

If you're using the portal, the quickest way to flag an issue is the Submit Feedback button in the left sidebar (the speech-bubble icon). It opens a short dialog with:

• Subject — a one-line summary.
• Message — what happened, and what you expected.
• Attachments — up to 10 files (PDF, JPG, or PNG), so you can drop in screenshots.

Hit Submit and it goes straight to the Archer team. This is the easiest way for internal testers to report bugs and suggestions while you work.

📷 Screenshot: Portal left sidebar with the speech-bubble "Submit Feedback" icon highlighted, and the open feedback dialog showing Subject, Message, and the Upload File(s) button.

On the mobile app, email us at support@archer.live — a screenshot from your phone is usually the fastest way to show us what you're seeing.

Before you email

Many questions are already answered in these guides:

• Getting started — a quick tour of the core concepts.
• Vineyards and blocks — mapping your site.
• Work orders — assigning and tracking field work.
• Trouble spots — recording and working through issues.
• Common questions — quick answers to the things we're asked most.

Can't log in? On any device you can sign in with your email and a one-time code we send you. On Android phones and tablets you can also use Sign in with Google or Sign in with Microsoft. If a code or invite hasn't arrived, see Getting in in the common questions.

What to include

The more we know up front, the faster we can help. Where you can, tell us:

• What you were trying to do and what happened instead.
• A screenshot — often the quickest way to show us the problem.
• Where it happened — the mobile app or the portal.
• Your management group — in the portal this is the organisation name; tell us which one you're working in (and the vineyard or block, if it's about a specific one).
• Your device — phone or tablet model for app issues, or your browser for the portal.

What to expect

We're a small team and aim to get back to you within one business day (New Zealand time). Archer is in its MVP launch period, so some account and billing changes are still handled by us directly — just ask and we'll sort it.