Common questions
Quick answers to the questions we hear most often.
Can't find what you need here? Email support@archer.live.
Getting in
I didn't get my login code or invite email
Check your spam or junk folder first — invites and login codes are sent from Archer, and the sender may show as support@rtagri.com. Adding that address to your contacts helps future messages arrive. If it's still missing after a few minutes, email support@archer.live and we'll resend it or check the address on file.
Users and access
How do I invite someone to my team?
Admins and managers can invite staff and contractors from the portal's user management. If you're not sure where to start, email support@archer.live.
What can each role do?
Archer has a few access levels — admins, managers, and standard users, plus time-limited contractor accounts. Admins and managers set a person's role when they invite them; email support@archer.live if you'd like a hand deciding.
Why can't I see a feature someone else has?
Some features depend on your plan. If you think you should have access to something, email support@archer.live and we'll check your plan.
In the field
My RTK GPS receiver won't connect over Bluetooth
If the Archer app can't find or connect to your receiver, remove ("forget") the unit from your phone's system Bluetooth settings, power-cycle the receiver, then reconnect from within the Archer app.
How do I map a block?
See Mapping a block.
Account and billing
Where is Archer available?
Archer is rolling out in Marlborough first. If you're elsewhere and keen to use it, email us — we'd love to hear from you.
I have a billing or account question
During the MVP launch period, billing and account changes are handled by us directly. Email support@archer.live.
Privacy
How is my data handled?
See our Privacy Policy.