Common questions

Can't find what you need here? Email support@archer.live.

Getting in

I didn't get my login code or invite email

Check your spam or junk folder first — invites and login codes are sent automatically and sometimes land there. Adding the sender to your contacts helps future messages arrive. If it's still missing after a few minutes, email support@archer.live and we'll resend it or check the address on file.

Can I sign in with Google or Microsoft?

On Android, yes — the sign-in screen offers Sign in with Google and Sign in with Microsoft alongside the email option. If a provider sign-in fails (or you're on another device), enter your email and tap Send one-time code to sign in with a code instead.

Keeping the app up to date

How do I update the app?

Archer checks the app store when you sign in and offers an update when one exists — a dialog titled Update available with Later and Update buttons. You'll be asked at most once per session and no more than once a day, so tapping Later won't nag you on every start. On Android the update runs through Google Play's in-app update flow; on iPhone, Update takes you to the App Store page.

Users and access

How do I invite someone to my team?

Admins and Managers add people from Users in the portal's left-hand menu. Open Users, add the person, then set their access. A Manager can assign Operator; assigning Admin or Manager requires an Admin. For step by step, see Getting your crew on Archer.

If the person hasn't signed in yet, you can manage their invite from their record in Users — open them and use Resend invite email or Cancel invite under "Sign-in pending". If you're not sure where to start, email support@archer.live.

What can each role do?

You set Org access per person in Users:

• Nothing ticked — your crew: the Archer app's map, trouble spots, work orders and documents.
• Operator — the same, plus tractor work: they can be given Tractor operations work and appear on the tractor terminal's operator list.
• Manager — manages day-to-day work and can add people as Operators.
• Admin — full access, including managing other people's access.

Contractor is a separate Membership flag (Contractor vs Staff) for external or seasonal people, with an optional expiry date. The flag itself doesn't grant any access — access always comes from the Org access you set. Email support@archer.live if you'd like a hand deciding.

Why can't I see a feature someone else has?

Some features depend on your plan. If you think you should have access to something, email support@archer.live and we'll check your plan.

In the field

My Archer X8-M1 won't connect over Bluetooth

The X8-M1 connects directly from inside the Archer app — it doesn't appear in your phone's system Bluetooth settings, so there's nothing to "forget" there. If the app can't find it, it's almost always still linked to another device:

1. Power-cycle the rover — off, wait a few seconds, on.
2. Keep just one phone nearby, and close Archer on any other phones.
3. In Archer, open the menu (☰) → GPS Configuration, go to the Source tab, and tap Connect next to Archer X8-M1.

For the full setup and more troubleshooting, see Setting up your GPS rover.

How do I map a block?

See Mapping a block.

Does Archer work without signal?

Mostly. Your synced data (work orders, the map, trouble spots, features, documents you've opened before) stays readable offline, and what you record in the field queues on the phone and uploads once you're back in signal with the app open. The Work tab shows a "changes waiting to sync" strip while anything is still queued. See Working offline.

Will I lose my work if I log out (or get signed out) in the field?

Not from app version 0.2.21: unsent work stays on the phone and sends once you're signed back in to the same management group, with signal and the app open. It's still best to let everything send first: if the Work tab shows changes waiting to sync, get back in signal with the app open until it clears, then log out. In older versions, logging out deletes work that hasn't reached Archer yet, so update the app.

Account and billing

Where is Archer available?

Archer is rolling out in Marlborough first. If you're elsewhere and keen to use it, email us — we'd love to hear from you.

I have a billing or account question

During the MVP launch period, billing and account changes are handled by us directly. Email support@archer.live.

How do I reset my demo account?

If you're using a demo account, the app's side menu shows a Reset Demo Account option (it only appears for demo accounts). Confirming rebuilds the demo organisation's data from a fresh template and re-syncs the app, so you get a clean slate.

Privacy

How is my data handled?

See our Privacy Policy.