Common questions
Quick answers to the questions we hear most often.
Can't find what you need here? Email support@archer.live.
Getting in
I didn't get my login code or invite email
Check your spam or junk folder first — invites and login codes are sent automatically and sometimes land there. Adding the sender to your contacts helps future messages arrive. If it's still missing after a few minutes, email support@archer.live and we'll resend it or check the address on file.
Can I sign in with Google or Microsoft?
On Android, yes — the sign-in screen offers Sign in with Google and Sign in with Microsoft alongside the email option. If a provider sign-in fails (or you're on another device), enter your email and tap Send one-time code to sign in with a code instead.
Users and access
How do I invite someone to my team?
Admins and Managers add people from Users in the portal's left-hand menu. Open Users, add the person, then set their access. A Manager can assign Operator; assigning Admin or Manager requires an Admin.
If the person hasn't signed in yet, you can manage their invite from their record in Users — open them and use Resend invite email or Cancel invite under "Sign-in pending". If you're not sure where to start, email support@archer.live.
What can each role do?
Archer has three access levels you set per person in Users:
- Admin — full access, including managing other people's roles.
- Manager — manages day-to-day work and can add people as Operators.
- Operator — the standard field or office user.
Contractor is a separate Membership flag (Contractor vs Staff) for external or seasonal people, with an optional expiry date. The flag itself doesn't grant any access — access always comes from the Admin / Manager / Operator level you set. Email support@archer.live if you'd like a hand deciding.
Why can't I see a feature someone else has?
Some features depend on your plan. If you think you should have access to something, email support@archer.live and we'll check your plan.
In the field
My Archer X8-M1 won't connect over Bluetooth
The X8-M1 connects directly from inside the Archer app — it doesn't appear in your phone's system Bluetooth settings, so there's nothing to "forget" there. If the app can't find it, it's almost always still linked to another device:
- Power-cycle the rover — off, wait a few seconds, on.
- Keep just one phone nearby, and close Archer on any other phones.
- In Archer, open the menu (☰) → GPS Configuration, go to the Source tab, and tap Connect next to Archer X8-M1.
For the full setup and more troubleshooting, see Setting up your GPS rover.
How do I map a block?
See Mapping a block.
Account and billing
Where is Archer available?
Archer is rolling out in Marlborough first. If you're elsewhere and keen to use it, email us — we'd love to hear from you.
I have a billing or account question
During the MVP launch period, billing and account changes are handled by us directly. Email support@archer.live.
Privacy
How is my data handled?
See our Privacy Policy.